HUD/SOAR Program Supervisor

Sea Mar Community Health Centers • Vancouver, WA

2d

About The Position

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Position Summary The HUD/SOAR Supervisor oversees the HUD Housing and SOAR programs. This individual supervises the HUD Housing Case Managers and SOAR personnel in all phases of their work, provides direct services to clients, conducts all SOAR trainings and supervises permanent supportive housing contracts. The person in this position also supervises the HUD and SOAR support staff in the implementation of systems, and coordinates with the Behavioral Health Program Manager (Community Support Services) regarding administrative and clinical management procedures relating to clients. The HUD and SOAR Supervisor is responsible for the overall quality and effectiveness of the agency's HUD and SOAR programs, and has oversight of professional services provided by the agency. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: • Understanding and empathizing with client needs • Surpassing client expectations • Demonstrating a high level of integrity • Exhibiting compassion and commitment • Advocating for social justice • Taking pride in individual work as well as that of the team • Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Requirements

• Bachelor's degree in the Social Science or Social Service field preferred. Will consider substitution of work experience for degree on individual basis.
• Agency Affiliated Counselor in the State of Washington
• Mental Health Professional; certification as minority Mental Health Specialist as prescribed by WAC, is preferred
• At least five (5) years' experience in the field, with some administrative experience.
• Must have and maintain a current CPR certification. If not active at time of hire, must obtain within 90 days of hire. Must have and maintain active First Aid certification.
• Must take a TB test annually and at time of hire.
• Pre-hire and annual employee health screening required.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.
• Valid driver's license and access to a reliable car.
• Knowledge and experience working with Latinos, migrant and seasonal farm workers, and homeless individuals, is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before clients or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• This person must sign an oath of permanent confidentiality covering all patient related information.
• This person must receive a background check from DSHS and Washington State Patrol.
• This person must comply with all ethical standards of Sea Mar and as required by DOH.
• The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of two (2) years immediately prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this center.
• This person must complete an annual competency test.

Responsibilities

• Supervise the HUD and SOAR program.
• Participate in interviewing and selecting candidates for employment, training employees, planning, assigning and directing work/caseloads for employees. Reviewing client charts to ensure compliance with BHO, DBHR, and TJC (The Joint Commission) requirements.
• Provide individual and group supervision to all HUD and SOAR case managers and program staff working on your site.
• Review and approve the case manager's documentation, as appropriate.
• In partnership with the manager, ensure staff meets their weekly service hours and monthly productivity requirements.
• In collaboration with the manager, ensure staff has full caseloads and that caseloads are adequately distributed among all staff.
• Ensure client retention and treatment success.
• Ensure all staff follows the Sea Mar patient-centered model.
• Conduct weekly file reviews and implement appropriate corrective actions to ensure files meet Federal, State, County, and Sea Mar requirements. Report all findings to the Program Manager and, as appropriate, to the Sea Mar - CSNW Behavioral Health Director.
• In collaboration with the manager, ensure QI reports are completed on a timely manner.
• Maintain a positive relationship with the BHO and referral agencies.
• Promote the program to community based agencies, faith communities, social services agencies, criminal justice institutions, community health centers, schools, and any other potential referral agency.
• In collaboration with the manager, ensure clinical staff submits daily collected data and daily data entry in the regional data system. Ensure data timeliness and accuracy.
• In partnership with the Program Manager, ensure client information is protected and that all employees follow the HIPPA confidentiality requirements.
• Work in partnership with the Program Manager to ensure high quality of care for all Sea Mar patients.
• Ensure daily completion of electronic progress notes. Review and approve electronic progress notes, when necessary, in a timely fashion.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
• Provide supervision of case managers as required to assure that care is provided according to the WAC, county contracts, TJC, and Sea Mar Policies and Procedures.
• Ensure system integration of care (primary care, behavioral health, dental care and overall health) for all patients.
• Participate in management meetings and staff meetings in order to coordinate effectively with other members of staff and management team, assists in making appropriate inter-agency referrals.
• Provide assessments and individual services to individuals.
• Maintain regular contact with clients, including home visits, if necessary in order to assess and evaluate the consumer's basic needs, strengths and weaknesses.
• Consult and collaborate with other professionals/agencies on client evaluations, services plans and follow-up.
• In collaboration with manager, prepare concise, complete and timely consumer records, according to agency policy and WAC requirements.
• Assure that their clinical staff maintains updated documentation as required by WAC, County and State contracts.
• Assure that all clinical staff meets TJC standards in the delivery of clinical services.
• All other duties as assigned by the Sea Mar - CSNW Director.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees