HUD Certified Homeownership Counselor

NeighborWorks Western Pennsylvania•Pittsburgh, PA

23d•$55,000 - $60,000•Hybrid

About The Position

Our Homeownership Counselors provide personalized, one-on-one homebuyer and homeowner coaching to help customers reach their personal goals. Through virtual meetings, assigned actions plans, and learning modules customers will work with a Homeownership Counselor to define their own needs, timelines, and goals. NWWPA works with individuals and families looking to purchase a home as well as those looking to preserve homeownership in the event of foreclosure proceedings. We work with customers to understand what is happening and what comes next when it comes to your home. Our Homeownership Counselors can talk with customers about the process of buying a home, available resources that may be available to assist with the homebuying process, how to plan for a home purchase, what to do if your mortgage payment isn’t affordable, and much more. Our team is a valuable resource for anyone in the Western Pennsylvania area who has homeownership on their minds. All NWWPA Homeownership Counselors are credentialed by NeighborWorks America, the U.S. Department of Housing and Urban Development, and the Pennsylvania Housing Finance Agency.

Requirements

HUD Housing Counselor certification and be in good standing with HUD continuing education requirements
Candidates must possess reliable transportation to travel to events and to the office on a regular basis
General flexibility and willingness to adapt to rapid changes including comfort with new technologies and record management systems
All candidates must either reside in or relocate to the Southwestern PA area within 6 months of hire

Nice To Haves

Preference will be given to individuals with at least two years experience in: Housing, financial, or foreclosure counseling
Retail or mortgage lending
Candidates without above backgrounds should have experience in case management, mental health counseling, customer service/relationship building, education or other customer-facing related area
Independent learning style that can be supplemented with trainings, team meetings, and shadowing opportunities
Strong interpersonal skills and a customer service orientation including a compassionate, trauma-informed approach to working towards individual’s goals and success measures

Responsibilities

Individuals must possess a HUD Housing Counselor certification and be in good standing with HUD continuing education requirements
Provide customer-driven pre-purchase and post-purchase counseling services including foreclosure prevention virtually through Zoom video conferencing technology
Maintain knowledge of referral opportunities and resources as appropriate (to include down payment assistance grants, bankruptcy and other legal issues, home improvement, local government resources, and housing assistance programs)
Accurately and consistently update and maintain customer records in Salesforce for effective compliance, billing, and relationship management
Present various customer and partner education series in-person or virtually as necessary
Complete all relevant training and certifications within 18 months including HUD Housing Counselor certification, including annual travel to attend NeighborWorks National Training Institutes (NTIs) at varying locations across the country
Other duties as assigned