Store - Huck's Store Manager

Martin & Bayley, Inc., DBA Huck's Market • Marion, IL

22h • Onsite

About The Position

This role is more than just a job; it's an opportunity to join a 100% Employee-Owned Company. Huck's maintains extremely high standards for customer service and store cleanliness, expecting all Associates to provide fast, friendly service at all times, adhering to the golden rule: "The customer is the most important person in all our stores." The Store Manager is responsible for the proper and efficient operation of the store within company policy and local laws, ensuring profitability and maintaining the highest level of customer service.

Requirements

• Proven ability to provide exceptional customer service and resolve conflicts
• Experience in managing store operations, including profitability, sales, and expenses
• Strong leadership and team management skills, including recruiting, scheduling, and training
• Proficiency in financial management, including inventory control, cash handling, and auditing
• Knowledge of and adherence to federal, state, and local laws and company policies
• Ability to maintain store cleanliness, merchandising standards, and equipment functionality
• Commitment to maintaining a safe shopping and working environment
• Effective communication skills

Responsibilities

• Give all customers prompt and courteous service adhering to all Best In Class standards
• Ensure that store appearance reflects company expectations and standards
• Ensure that the store is open and ready for business during all hours
• Handle all customer conflicts by using our method of MAKE IT RIGHT
• Increase profits to ensure the financial security of our ESOP
• Utilize all tools and departments to ensure all programs and policies are executed
• Manage all expenses and sales to budget (or better)
• Perform neighborhood marketing (knowing your customer's wants and needs) through community involvement
• Participate in all Suggestive Selling contests by motivating Sales Associates
• Commit to our Vision/Mission Statement (T.H.A.N.K.S.)
• Conduct ongoing recruiting for talented candidates for the Company
• Effectively schedule associates to meet business demands per labor planner program
• Effectively communicate with store associates, Division Manager, and the corporate office
• Follow all federal, state and local laws and ordinances pertaining to the operation of the store
• Provide a role model of conduct for other associates in the store
• Control variable expenses of the store
• Ensure all associates adhere to company uniform policy and provide prompt, courteous customer service
• Perform all Store Manager checklists daily
• Ensure Sales Associate checklists are performed each shift
• Ensure schedules are posted two weeks in advance, per policy
• Ensure all paperwork is done accurately and in a timely manner
• Maintain inventory and cash loss within company guidelines
• Conduct inventories, cash audits, cigarette counts, cost and supply audits as directed by management
• Ensure all store deposits are taken to the bank daily, including weekends
• Ensure sufficient change available for use throughout all operating hours
• Ensure all required documents are sent to the store analysts
• Treat all associates with dignity and respect and use the proper personnel management techniques
• Ensure that all associates receive breaks
• Advise division manager of any personnel situations or policy violations having an adverse effect on store operating performance
• Commit to all training programs by working with the Trainer to ensure all associates are trained on their job duties
• Ensure all associates are properly recording all hours worked by following our “no work off the clock policy”
• Provide an environment free of any type of harassment or hostile conditions
• Comply with the Company’s Responsible Retailing policy
• Work with all associates to ensure ongoing training and development to further their careers
• Record hours worked in the workstation
• Ensure all associate cash handling procedures are followed
• Ensure all security video surveillance equipment is in working order
• Ensure a safe shopping and working environment
• Ensure all company assets are protected, including cash and merchandise
• Ensure vendor check-in procedures are followed per company policy
• Ensure cash is only kept in one of three places: safe, cash register and bank
• Ensure all promotional signs are posted on the date assigned
• Ensure current plan-o-grams are being used
• Communicate with the District Manager for any special needs or request
• Ensure that all merchandise orders are sent properly to prevent out of stocks and maintain inventory levels as directed
• Work with DSD (Direct Store Delivery) vendors to ensure 100% in stock of product
• Monitor inventory levels at all times and communicate with the Division Manager to prevent out of stocks
• Keep all food service areas clean, and ensure all sanitation procedures are followed
• Keep floors clean and maintained
• Report any maintenance problems that cannot be corrected immediately without assistance to the Hucks Solution Center, via the Intranet
• Ensure all equipment is in working order by maintaining proper operating procedures
• Ensure that ladders are properly used
• Ensure that lifting procedures are followed per company policy
• Ensure that wet floor signs and floor dryers are used, per company policy
• Report accidents promptly to District Manager and corporate office
• Report all work-related injuries
• Ensure all EPA regulations are met by complying with UST (Underground Storage Tank) procedures

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, vision, and life insurances
• ESOP (Employee Stock Ownership Plan)
• 401K with match
• Paid time off
• Paid holidays
• Opportunities for career advancement and professional development within a growing company
• Employee discounts for food and fuel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed