Hub Supervisor - Store 9254 Hialeah FL

Advance Stores Company•Hialeah, FL

4d•Onsite

About The Position

HUB Supervisor Job Description The HUB Supervisor role is a fast paced, supervisory position in our hub store. This role will oversee a team of order fillers and inventory specialists. The role will involve, pulling and assembling orders to be delivered within a 45 min window, coordinating shipping and receiving of merchandise, maintaining a dispatch log and customer database. The role will also involve investigating customer complaints, lost or damaged merchandise and shipping shortages. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Select specific trucks for each route based on volume and equipment availability; Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck; Maintain database of customer locations, time windows and other information as directed; Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility; Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met; Perform routine filing and maintenance of records; Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals; Coordinate shipping and receiving of merchandise; Assemble and fill customer orders to be delivered within a 30 to 45-minute window; Perform inventory and cycle counts; Handle store opening and closing duties; Handle cash, cash counts and deposits; Stock and pull parts; Answer phones; Keep store and front counter clean; Keep warehouse clean and provide a safe work environment; Inform management of issues related to warehouse and deliveries.

Requirements

High School Diploma or GED
1 to 2 years’ warehouse experience or similar discipline
Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to learn the delivery area to coordinate drivers’ deliveries
Knowledge of distribution and transportation industry
Excellent organization skills, with the ability to multitask
Ability to communicate effectively both orally and in writing
Strong customer orientation
Excellent interpersonal and communication skills
Commitment to company values
Computer proficiency
Valid driver’s license and insurance
Reliable transportation to get to work; Company vehicles are provided for deliveries
Must be able to pass a criminal background Check

Nice To Haves

Spanish a plus

Responsibilities

Select specific trucks for each route based on volume and equipment availability
Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck
Maintain database of customer locations, time windows and other information as directed
Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility
Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met
Perform routine filing and maintenance of records
Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals
Coordinate shipping and receiving of merchandise
Assemble and fill customer orders to be delivered within a 30 to 45-minute window
Perform inventory and cycle counts
Handle store opening and closing duties
Handle cash, cash counts and deposits
Stock and pull parts
Answer phones
Keep store and front counter clean
Keep warehouse clean and provide a safe work environment
Inform management of issues related to warehouse and deliveries