Part-Time Hub Administration Agent

Envoy Air Inc.•Los Angeles, CA

3d•$30

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs. A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to: Assisting with processes to ensure operational coverage Utilizing Staff Admin; upload schedules and ensure adequate employee coverage Scheduling training Supporting the implementation of new hire processes Completing various administrative duties Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned. In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.

Requirements

Minimum age: 18
High school diploma or GED equivalent
Valid driver’s license may be required by local airport authorities; some license restrictions may prohibit a candidate from being eligible for this position
Must be able to work rotating shifts including nights, weekends, holidays and days off
Must be able to read, write, fluently speak, and understand the English language
Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
Possess the legal right to work in the United States
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Nice To Haves

Minimum of one (1) year customer service experience
Previous experience in a team-lead capacity
Administrative background
Above average attendance

Responsibilities

Assisting with processes to ensure operational coverage
Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
Scheduling training
Supporting the implementation of new hire processes
Completing various administrative duties
Conduct agent observations and associate activities
Administers local training programs
Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies, inventory control logs
Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
Assists management in the completion of administrative duties
Acts as a company representative when assigned