HTM Service Strategy Leader

GE HealthCare

2d • $92,000 - $138,000 • Remote

About The Position

The Service Strategy Leader will drive projects and decisions for better service delivery management of biomedical equipment serviced by GEHC HTM in customer facilities. This role will pivot between headquarters, suppliers/vendors, BMET/FEs, and zone leadership to ensure efficient and successful strategies are clearly defined and implemented. This job is a remote role, anywhere in the U.S. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• HTM/Biomed knowledge
• Proven leadership skills, including the ability to motivate cross functional teams to achieve business goals.
• Strong business acumen, including a strong financial background and analytical mindset.
• Profit and Loss (P&L) exposure.
• Strong communication skills, with the ability to communicate with all level of the organization.

Nice To Haves

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Responsibilities

• Provide strategic leadership on deployment and support strategies for GE & Multi Vendor equipment serviced by the Biomed organization.
• Support zone leadership and field teams in driving Variable Cost Productivity projects focused on most cost-effective service options, reviewing material and purchase service spend, and identifying training opportunities to drive costs down.
• Be a key contributor in the development of a comprehensive database of information using industry information from AAMI, ECRI, and FDA as well as specific OEM information.
• Improve and enhance the GE database to be the best in industry which contains comprehensive data that is flexible to industry changes. Key attributes include, but not limited to, description, pricing, checklist, PM parts, training requirements, technical information including cybersecurity related fields.
• Reinvigorate end of life database to include key decision points of part and service availability, security, technology, equipment expected life, and end of sale, end of service dates to provide comprehensive capital planning information to customer, and service strategy decisions to control cost to serve.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Provide timely reports to improve cost reduction and efficiency in the field
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level