Sulzer Careers: HST Service Specialist

Sulzer • Easley, SC

2d

About The Position

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a/an HST Service Specialist to join our FE_WIBU team in United States .

Requirements

• College degree preferred or equal job experience
• 5 years customer service experience
• Strong computer skills including but not limited to Windows XP / Microsoft Office / Use of Web
• Superior organizational skills
• Able to multi-task, keep to schedules and deadlines
• Ability to work independently and be team focused

Nice To Haves

• Mechanical background in rotating equipment a plus

Responsibilities

• Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
• Leads initial field trouble shooting and expedites technical and engineering support as needed
• Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
• Handles inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls
• Exhibits strong interpersonal skills, is positive, pleasant, respectful and customer focused
• Creates a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
• Resolve questions / concerns efficiently and effectively
• Initiates return authorizations and creates customer file
• Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports
• Logs reports back to manufacturing units for back charging warranty claims
• Expedite service and warranty orders through the system until completion
• Follows quality procedures according to ISO 9001

Benefits

• Competitive Paid Time Off (3 weeks to start)
• 12 Company Paid Holidays per year
• Annual Bonus Program
• Full Medical, Dental, and Vision benefits
• Company Paid Short Term and Long Term Disability, Company Paid Life Insurance
• 6% 401K or Roth Company Match with Immediate Vesting
• Company Paid Retirement Security Contributions following 1 year of employment
• Tuition Reimbursement/Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level