HSS Coordinator - Northern VA Markets

UnitedHealth Group•Front Royal, VA

2d•$23 - $42•Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together If you reside within a commutable distance of Northern VA Markets, you will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care Conduct initial and follow-up assessments within designated timeframes Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team Provide subsequent member follow - up as determined by individual member needs Liaison with other case managers and UM staff to help coordinate services and treatment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor's degree in Social Work or Human Services
3+ years of experience working within the community health setting in a health care role
2+ years of behavioral health experience
1+ years of experience working with Medicaid population and working with GAP population
Intermediate skills with MS Word, Excel and Outlook
Willingness to travel (up to 25%) within a designated geographical region of Virginia for home/site visits
Access to reliable transportation

Nice To Haves

Experience working with SMI or co-occurring disorders
Experience with electronic charting
Experience in long-term care, home health, hospice, public health or assisted living
Experience with arranging community resources
Field based work experience
A background in managing populations with complex medical or behavioral needs

Responsibilities

Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
Conduct initial and follow-up assessments within designated timeframes
Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team
Provide subsequent member follow - up as determined by individual member needs
Liaison with other case managers and UM staff to help coordinate services and treatment