HSPD-12: Government Badging & Credentialing Specialist (New Orleans, LA - REF1799C)**

Citizant-posted 2 months ago
New Orleans, LA
101-250 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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The position involves managing the enrollment process for Personal Identity Verification (PIV) cards, which includes scheduling appointments, answering inquiries, and conducting the enrollment process. The role requires a focus on data security and privacy, as well as excellent communication skills to provide customer service and manage escalations effectively.

  • Schedule appointments and/or service walk-in for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answer phone calls/email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Manage escalation of customer concerns, maintaining a calm and friendly demeanor.
  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
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