HSN Customer Service Specialist

Hsni

225d • $15 • Onsite

About The Position

HSN Customer Service Specialists play an essential role in answering inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume. Must reside in Virginia. Busy day handling a high volume of inbound customer inquiries. Provide a distraction free work from home environment. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor.

Requirements

• Must reside in Virginia
• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years
• Headset compatible with HSN specifications
• High-speed internet connection (no satellite, broadband, wireless or dial-up services)
• Ability to troubleshoot own technical problems

Nice To Haves

• Experience in customer service
• Ability to communicate with a variety of styles
• Familiarity with navigating multiple systems and screens

Responsibilities

• Answer inbound customer calls
• Assist customers by problem-solving and de-escalating unique situations
• Promote products and drive sales
• Handle a high volume of inbound customer inquiries
• Provide a distraction-free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience
• Confirm refunds, take payments, place orders, and analyze account data

Benefits

• Competitive compensation starting at $15.00/hour
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts

What This Job Offers

• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: No Education Listed