HSN Customer Service Specialist
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About The Position
HSN Customer Service Specialists play an essential role in answering inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume. Must reside in one of our HSN approved states. Busy day handling a high volume of inbound customer inquiries. Provide a distraction free work from home environment. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor.
