Customer Operations at TRACTIAN Customer Operations at TRACTIAN ensures every customer experience, from pre-sales compliance to field execution and ongoing partnership, is delivered with precision, accountability, and world-class reliability. As the backbone of our industrial installations, the team manages customer compliance workflows, site readiness, HSE standards, and audit preparedness to enable seamless mobilization across demanding environments. Guided by our Blue Cap values, Customer Operations builds scalable processes, empowers cross-functional teams, safeguards our people and customers, and reinforces TRACTIAN’s reputation for excellence. This team is central to customer success, renewals, and expansion, ensuring every engagement is safe, compliant, efficient, and aligned with the expectations of global industry leaders. What you'll do In this role, you will lead TRACTIAN’s customer compliance and HSE programs by managing pre-sales and mobilization requirements, building scalable documentation and approval workflows, and ensuring field teams are fully prepared for safe, compliant installations. You will strengthen our safety foundation by developing practical SOPs, JSA and risk assessment templates, toolbox standards, and PPE expectations suited for industrial environments. You will also drive incident reporting, investigations, corrective actions, audits, and key HSE metrics that improve operational performance. Working cross-functionally, you will translate OSHA expectations and customer requirements into simple, field-ready processes that accelerate deployments, reduce risk, and uphold TRACTIAN’s reputation for safety and reliability.