HSC- Supervisor, Mobile Van Services

Genuine Parts Company•Jacksonville, FL

About The Position

SUMMARY: Under limited supervision, the Supervisor, Mobile Van Services functions as the lead of a Mobile Van Services team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs. JOB DUTIES Develops and implements best practices and procedures to enhance business growth. Manages service personnel to ensure they meet customer’s expectations and requirements. Ensures that every technician has the proper training and certifications to meet the needs of the job. Schedules service jobs and assigns personnel to specific jobs and duties. Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely. Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes. Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. Works closely with local HSC Branch Manager and support staff to ensure a smooth operational flow of production and inventory needs. Performs other duties as directed and assigned by Management EDUCATION & EXPERIENCE Typically requires an associate's degree and three (3) to five (5) years of related experience or an equivalent combination of education and experience. KNOWLEDGE, SKILLS, ABILITIES Verbal and written communication skills. Interpersonal and customer service skills. Sales and negotiation skills. Organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to function well in a high-paced and, at times, stressful environment. Demonstrate exemplary work ethic. SUPERVISORY RESPONSIBILITY: 0-5 Direct Reports COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

Requirements

Verbal and written communication skills.
Interpersonal and customer service skills.
Sales and negotiation skills.
Organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and, at times, stressful environment.
Demonstrate exemplary work ethic.
Typically requires an associate's degree and three (3) to five (5) years of related experience or an equivalent combination of education and experience.

Responsibilities

Develops and implements best practices and procedures to enhance business growth.
Manages service personnel to ensure they meet customer’s expectations and requirements.
Ensures that every technician has the proper training and certifications to meet the needs of the job.
Schedules service jobs and assigns personnel to specific jobs and duties.
Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
Works closely with local HSC Branch Manager and support staff to ensure a smooth operational flow of production and inventory needs.
Performs other duties as directed and assigned by Management