HS Director of School Operations - Miami

KIPP Public Schools • Miami, FL

380d

About The Position

The Director of School Operations is the school's leader of operations. The DSO manages and is responsible for all non-instructional systems and staff allocated to the school and is required to be on-site daily. The role encompasses various responsibilities including people management, finance and purchasing, attendance, academic support operations, student recruitment/enrollment, technology management, event planning, community partnership, compliance, and ensuring smooth school operations.

Requirements

• Proficient in Microsoft Office, specifically Excel.
• Database management and reporting.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Strong organization skills and meticulous attention to detail.
• Superb customer service skills and love and support for families and children.
• Demonstrated ability to work with a team on collaborative projects.
• Ability to remain calm and solutions-oriented in high-stress situations.
• Commitment to do whatever it takes to ensure our teachers and students have what they need to be successful.
• Ability to proactively problem solve; anticipate challenges before they occur.
• Ability to identify inefficiencies and generate creative solutions.
• Ability to develop and manage multiple projects simultaneously and comfortably with ambiguity.
• Ability to troubleshoot and manage high stress situations with a calm and positive demeanor.
• Ability to work evenings and weekends.

Nice To Haves

• Previous experience directly managing others.
• Previous experience in a customer service-oriented role.
• Previous experience in an educational or non-profit setting.

Responsibilities

• Manage the school operations staff and all other school support team members on the operations team.
• Implement and execute a performance management system for direct reports.
• Conduct weekly individual meetings and team meetings.
• Provide professional development.
• Develop and manage the school's budget.
• Conduct monthly financial review meetings with each school leader highlighting budget to actual performance year to date and a forecast for the year.
• Make budget management recommendations to SL so that resources are allocated according to the school's mission and vision.
• Manage all aspects of day-to-day financial operations in compliance with fiscal policies & procedures.
• Oversee purchasing for the school.
• Execute compensation changes and stipend assignments and requests.
• Audit monthly compensation reports.
• Ensure strong attendance processes and systems are in place and intervene as necessary to ensure that ADA goals are met.
• Ensure that 100% of absent students receive a call on a daily basis.
• Oversee the attendance intervention and truancy process to make sure that attendance concerns are addressed early and often.
• Help coordinate with student support team and school leadership to address chronic absenteeism.
• Provide coaching, accountability and feedback on weekly attendance meetings with leadership team members.
• Manage the operational logistics of all student test administration, in coordination with school leadership and/or teaching staff.
• Ensure the school meets annual enrollment targets by backwards planning from target enrollment numbers and dates and maintains enrollment targets over the course of the year.
• Plan events and outreach to families.
• Establish partnerships with local businesses and organizations.
• Ensure 100% enrollment on the first day of school and backfills to school's enrollment targets over the course of the year.
• Ensure 100% completion of registration documents by the first day of school.
• Implement systems and training for school based staff to support recruitment and enrollment efforts.
• Ensure that family engagement events are planned and effectively implemented including but not limited to spring events, summer events, Welcome Meetings and Orientation/Back to School Nights.
• Ensure schools are in partnership with region, coordinating/planning/executing open houses and school tours.
• Implement processes to prevent student attrition and manage accountability for family follow ups to prevent a student from withdrawing.
• Manage and monitor key metrics like enrollment numbers, conversion and persistence and problem-solve to adjust practices in response to data.
• In partnership with region, advertise, support and manage teammate to maintain social media content for the school.
• Oversee day-to-day operations of school based technology projects by ensuring that school leaders, students and staff have access to the technology they need.
• Manage tier 1 response to technology ticketing system.
• Plan any technology-related enhancements or additional purchases for the subsequent school year.
• Serve as the logistics and events planning expert at the school.
• Drive event management including but not limited to report card conference night, field trips, student celebrations and family engagement events.
• Provide point of contact and support for wrap-around school services including but not limited to vision, health screenings, dental and other community service providers.
• Provide point of contact and support of development and advocacy efforts.
• Provide point of contact and support for other community partnership work including but not limited to volunteer days, donations, etc.
• Manage day-to-day processes and execution of afterschool programs and clubs and provide feedback to program leaders.
• Pilot initiatives to track family engagement and participation as well as responding to family feedback.
• Ensure school-wide compliance with health and safety laws.
• Ensure onboarding requirements for new staff members are completed.
• Comply with any city and state education mandates.
• Comply with all federal and state workplace regulations.
• Ensure the day-to-day school operating systems run smoothly and efficiently including front office systems, transportation, routines, transitions, arrival and dismissal and collaborate with school leadership to ensure that these systems meet the vision of excellence.
• Ensure that the school meets safety requirements.
• Ensure that every room has an exit plan and emergency binder with student class lists, the school has an exit route for drills, and the school has a reliable safety plan documented.
• Make staff aware of relevant emergency protocols and oversee that an appropriate number of staff members are trained in safety procedures (i.e. CPR) and that reports are filed for any accidents/incidents.

Benefits

• Comprehensive benefits plan including health care.
• Competitive 403(B) plan.
• Optional subsidized wireless plan through Verizon.
• School laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees