HRSM Help Desk Manager

ProSidian Consulting•Washington, DC

11h•Onsite

About The Position

ProSidian Seeks a HRSM (Human Resources Services Management) Help Desk Manager to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support. The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support. HRSM Help Desk Manager Candidates shall work to support requirements for Program Support and The Help Desk Manager Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Requires AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3), approximately 6 years of experience in a related field. Have a strong understanding of federal government business operations and work process. Support project teams and program managers and provide daily execution assigned work functions. Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner. Have strong analytical and problem solving skills. Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors. Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support. Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook. Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department

Requirements

HRSM Help Desk Manager shall have consecutive employment in a position with comparable responsibilities within the past five (5) years
Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.
Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.
The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
A bachelor’s degree is required with at least three years work experience in help desk tasks, such as trouble shooting hardware, software and other computer operating systems.
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.
Requires AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3), approximately 6 years of experience in a related field.
Have a strong understanding of federal government business operations and work process.
Must summarize issues and findings in a clear and logical manner.
Have strong analytical and problem solving skills.
Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department

Responsibilities

Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Support project teams and program managers and provide daily execution assigned work functions.
Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews.
Must summarize issues and findings in a clear and logical manner.
Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

Benefits

Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.
Our comprehensive benefits package includes a medical, dental and vision plan.
Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.
Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.
Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k.
A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.
ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay.
The Basic Match is structured as follows:
100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.
Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).
These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com.
This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: Pending