TMF Group-posted 3 months ago
Full-time • Senior
Hybrid • Miami, FL
5,001-10,000 employees
Administrative and Support Services

To devise high quality solutions that meets the business requirements of TMF customers. To ensure that the solutions are delivered 'fit for purpose' and to agreed timescales. In most cases the solutions will be devised using existing tools and processes. Where bespoke solutions are agreed the correct levels of authorization, stakeholder agreements, and budgets are approved with the correct risk and issues addressed. Furthermore, the role entails covering for the HR & Payroll Solutions Lead in their absence. This role will also have accountability for understanding internal operational solutioning and subsequent training of Local Office Staff and resources. The role will also work closely with the Sales Leadership within the region in developing understanding of TMF's Global HRP Solutions and will be accountable for delivery of developed training material.

  • Pre-sales support
  • Due Diligence investigation, workshops & documentation
  • Business requirements definition
  • Solution definition, design & specification
  • Assist Sales with project scoping, definition & planning
  • In conjunction with Project Managers, estimating development resource requirements & delivery timescales
  • Interaction with IT, external providers including: Challenge, validation and support of solutions/designs proposed
  • Monitoring quality/fitness for purpose of developments
  • Testing & acceptance of deliverables
  • Consultancy - internal & external
  • Leading delivery teams
  • Mentoring & staff development
  • Working with Local Offices to identify and mitigate Issues & risks - aligning to a training plan and delivering solutions training.
  • Reporting & escalation of concerns & issues
  • Minimum of 10 years' experience in a relevant environment including experience as Service Manager
  • Ideally 10+ years of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
  • Ideally 10+ years of experience in an Operations related environment, with a proven ability to deliver cost effective solutions and service design
  • Ability to deliver training to Local Office staff within the LATAM region
  • Fluent in English & Local Languages
  • Proficient in Payroll and HR Services
  • Professional project management training is a plus
  • IT background or experience as a senior payroll/HR end-user
  • Technical (platform/database) knowledge
  • Current knowledge of HR and/or Payroll systems
  • Experience in a system support role
  • Pathways for career development
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.
  • Strong feedback culture to help build an engaging workplace.
  • Work flexibility - Hybrid work model
  • Anniversary & Birthday Leave policy
  • Paternity & Adoption leaves
  • Salary advance policy
  • Well-being initiatives
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