HRIS Technician I, II, or III

Doyon Limited•Fairbanks, AK

10h

About The Position

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do. JOB SUMMARY: Under the direction of the HRIS Manager, the HRIS Technician (Level I, II, or III) supports the Human Resource Information Systems (HRIS) environment for the Doyon Family of Companies. This position provides system support, reporting, documentation, training, and customer service related to HR systems such as UKG Pro, UKG Workforce Management, iCIMS, and other HR applications. The level at which the position is filled will be based on qualifications and experience, with increasing responsibility, independence, and technical leadership at higher levels. HRIS Technician I The HRIS Technician will carry out daily responsibilities in support of the systems comprising the Human Resource Information System (HRIS). This position specifically focuses on providing help desk support and assistance with HR systems and projects. A knack for problem-solving, initiative and attention to detail are key to success in this role. HRIS Technician II: Independently supports HRIS operations, resolves more complex system issues, develops reports and documentation, assists with training, and serves as a lead resource for defined HRIS functions. Provides guidance to HRIS Technician I staff. HRIS Technician III: Serves as a senior technical resource and subject matter expert for HRIS systems. Leads system initiatives, supports implementations and upgrades, develops standards and advanced reporting, mentors other HRIS staff, and partners closely with HR leadership on strategic HRIS projects.

Requirements

High School diploma or GED
One (1) year of experience using computer applications
One (1) year of customer service experience
Knowledge of Microsoft Office Suite
Ability to handle sensitive and confidential information
Two (2) years of HRIS or related system experience
Two (2) years of customer service experience
Two (2) years of experience using Excel
Knowledge of Microsoft Office Suite
Experience handling sensitive and confidential information
Four (4) or more years of progressively responsible HRIS experience
Advanced experience supporting enterprise HR systems
Strong analytical, documentation, and problem-solving skills
Demonstrated ability to lead projects and mentor staff

Nice To Haves

Experience with UKG Pro, UKG Workforce Management, and/or iCIMS
Help desk or technical support experience
Experience creating procedures and system documentation
AA/AS degree in a computer-related field or equivalent combination of education and experience
Advanced Excel or reporting experience

Responsibilities

Provide customer-focused support for HRIS and related HR systems
Respond to, track, and resolve help desk requests
Support recruitment, onboarding, payroll, benefits, performance, and training systems
Maintain data integrity, accuracy, and confidentiality
Create, update, and run HRIS reports
Prepare and distribute HRIS communications
Develop and maintain system documentation and standard operating procedures
Support HR Service Center, shareholder outreach, and employee development initiatives as needed
Perform other duties as assigned
Investigate and resolve complex system issues and recommend solutions
Track help desk trends and identify improvement opportunities
Develop and maintain training materials and user guides
Serve as a functional lead for specific HRIS modules or tools
Assist with HRIS implementations and enhancement projects
Maintain HRIS intranet and SharePoint resources
Serve as technical lead and escalation point for HRIS issues
Lead or support system upgrades, integrations, and testing
Develop advanced reports, dashboards, and data analysis
Establish HRIS standards and best practices
Mentor and train HRIS Technician I and II staff
Partner with HR leadership on strategic HRIS initiatives