HRASimple Specialist

HealthOne Alliance • Dalton, GA

161d

About The Position

In this support role, you'll be the go-to expert for administrators and beneficiaries dealing with Individual Coverage Health Reimbursement Arrangements (ICHRA) and other types of HRAs on a day-to-day basis. Your main purpose is to ensure that clients understand how these arrangements function, assist them in designing and implementing their HRA plans effectively, and provide ongoing support as they navigate through various challenges or questions that may arise. Essentially, you'll serve as a crucial link between our company and our clients, offering guidance, problem-solving assistance, and building strong relationships to ensure their satisfaction and success with our services.

Requirements

• Bachelor’s Degree in Health Care Administration, Nursing, Business, or related field preferred or equivalent experience
• Valid Driver’s License
• Preferred active Georgia License in Accident/Sickness/Life Insurance
• Two or more years broad-based business experience within health insurance or relevant industries
• Experience in a sales-oriented environment is preferred
• Customer service experience required
• Strong multitasking ability
• Proactive and positive problem-solver
• Excellent communication skills
• Technical proficiency in Excel and data management

Responsibilities

• Provides expert support for users of HRASimple via chat, phone, and tickets
• Guides clients on HRA details, plan design, and platform usage
• Aids in HRA plan design and implementation for companies
• Provides friendly, clear, and confident support
• Manages support requests efficiently
• Collects and represents client feedback internally
• Builds relationships with company administrators
• Assists small businesses with HRA implementation
• Ensures accuracy in data provided to administrators
• Simplifies data explanation for client understanding
• Maintains regular and predictable attendance
• Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
• Works to encourage and promote Company culture throughout the organization
• Other duties as may be assigned

Benefits

• 401K (4% Match, Immediate Vesting)
• Accident insurance
• Competitive salary
• Critical Illness Insurance
• Dental Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health & Wellness Program
• Health Savings Account
• Life & AD&D Insurance
• Long Term Disability
• Medical Insurance
• Paid Time Off
• Pet Insurance
• Short Term Disability
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees