HR Technology Utilization Specialist

SSM Health

2d • Remote

About The Position

Responsible for promoting and supporting HR technologies to drive customer engagement and adoption. This role involves developing a thorough understanding of HR Technology workflows, technologies, and business processes. The specialist will solicit and gather customer feedback through various methods, analyze it to identify knowledge gaps and process improvement opportunities, and share findings with functional/technical owners. Providing timely follow-up to customers, intervening in HR Technology inquiries and escalations from leadership, and developing professional training interventions and electronic materials are also key aspects. The position requires providing train-the-trainer education to market HR, establishing and maintaining positive relationships across the organization, and measuring Change Management’s success through data analysis.

Requirements

• Bachelor’s degree in communication or technology, or equivalent professional experience.
• Five years’ experience in customer service, technology and/or training field.

Responsibilities

• Develops and maintains a thorough understanding of HR Technology workflows, technologies and business processes.
• Solicits and gathers customer feedback through in-person and remote site visits (some travel required), surveys, article feedback, chatbot analysis and other data collection methods.
• Analyzes feedback to identify knowledge gaps, process improvement opportunities and education needs.
• Shares findings with functional/technical owners and liaisons and follow through to end result.
• Provides timely follow-up to customers when solutions are identified and implemented.
• Intervenes when HR Technology inquiries and escalations are received from leadership and executives.
• Develops professional training interventions and electronic materials.
• Provides train-the-trainer education to market HR.
• Establishes and maintains positive relationships at all levels of the organization.
• Measures Change Management’s success through survey results, testing and data analysis.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees