The position involves executing benefits portfolios by partnering with Third Party Administrator vendor partners to resolve escalated issues. The role requires collaboration with departments and internal business units to ensure alignment with goals, identifying potential risks of the portfolio, and creating action plans. Responsibilities also include creating communications, educating sponsors, stakeholders, and executive leadership on program requirements, maintaining accurate records in the benefits system, facilitating the open enrollment process, addressing employee requests and concerns in a timely manner, and preparing weekly updates and reports as required.