HR Specialist - Onsite - Oklahoma City

OU Health•Oklahoma City, OK

2d•Onsite

About The Position

Under general supervision, this position will work with a HR Shared Services team providing Tier I support to both employees and external visitors. Serves as the first point of contact for basic questions to incoming calls and emails regarding general topics related to a variety of common HR processes, including but not limited to changing personal information, on-boarding, updating career preferences, benefit questions, etc.

Requirements

Bachelor’s Degree required.
1 or more years of professional work experience required.
Excellent listening, verbal, phone and written communication skills
Excellent customer service skills
Excellent data entry skills
Ability to work with confidential materials and employee information and maintain confidentiality at all times

Nice To Haves

2 or more years of experience in Human Resources preferred.
SHRM-CP or PHR preferred.
Preferred working knowledge of HRIS systems such as Workday
Strong problem solving skills and detail orientation
Strong knowledge of federal and state laws and how they apply to human resources
Strong understanding of and ability to utilize principles of compliance and auditing
Ability to multi-task and prioritize in a fast paced environment
Ability to manage small project assignments as necessary

Responsibilities

Serves as Tier 1 Support to OU Health staff including incoming phone calls, Human Resources emails, incoming and outgoing mail.
Assists with resolving employee inquires across all HR functional groups, including Total Rewards, Occupational Health, Talent Management, Talent Acquisition and following appropriate escalation points when needed.
Actively audits HRIS data for accuracy, researches and resolves discrepancies, and recommends changes to processes to improve efficiency and data accuracy
Responds to questions on human resources policies and procedures, directing them to self-service options or escalating as appropriate and educating on Workday entry as needed.
Listens and asks questions to understand the root issue to assist employees.
Executes inbox tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
Responsible for validating and ensuring all required license and certifications are sourced in accordance with policy and the compliance process is running seamlessly.
Assists with and/or manages special projects as needed.
Performs other duties as assigned