HR Shared Services Specialist

Franklin Templeton

1d•$53,000 - $57,000•Hybrid

About The Position

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! About the Department The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Requirements

3-5 years in HR including providing customer service and administrative support
Bachelor’s degree or equivalent experience
Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification
Familiarity with Workday, Microsoft Office, and Service Now case management tools
Strong focus on data integrity and security
Problem-solving and process improvement skills
Ability to interpret data and lead corrections
Multitasking in a fast-paced environment
Excellent listening and consulting with employees through personal and sometimes difficult circumstances
Adaptability to change
Results-driven and solutions-oriented
Relationship-building and sound judgment
Exceptional time management and communication skills

Responsibilities

You will assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
You will support self-service processes in Workday, offering real-time solutions.
You will work with Payroll and other teams to resolve employee inquiries.
You will maintain up-to-date knowledge of HR processes and policies.
You will update Shared Services documentation.
You will support HR functions with projects and administrative tasks.
You will help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.

Benefits

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results.
Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards.
We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program.
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
Employee Stock Investment Program
Tuition Assistance Program
Purchase of company funds with no sales charge
Onsite fitness center and recreation center
Onsite cafeteria