HR Shared Services, Senior Associate

Athenahealth • Boston, MA

293d • Remote

About The Position

Join the athenahealth askHR team as a Senior HR Associate. askHR serves as the primary point of contact for HR Service Delivery at athenahealth. Reporting to the askHR Manager, you will be part of a dynamic team that is responsible for providing front line customer service to over 7,000 employees at the forefront of healthcare technology. Our global team of askHR associates is dedicated to assisting employees and delivering exceptional HR services. We collaborate with our centers of excellence and partner organizations to support employees throughout the entire employment lifecycle, from Recruiting and Onboarding to Compensation and Benefits, Talent Development, and Payroll.

Requirements

• Four-year degree in from an accredited college or university.
• 2-4+ years of professional experience, with at least 1-2 years in HR, preferably in a shared services or HR operations role.
• Strong experience with Workday HRIS, including data entry, troubleshooting, and reporting.
• Experience with global mobility, immigration, and international employee transfers.
• Knowledge of employment laws, immigration regulations, and compliance standards.
• Excellent attention to detail, problem-solving skills, and ability to handle sensitive employee data.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office, including strong Excel and PowerPoint skills preferred.
• Knowledge of automation and AI tools and experience utilizing artificial intelligence to improve and automate processes in a business environment.

Responsibilities

• Process HR transactions within Workday, including onboarding, offboarding, job changes, and data updates.
• Support Workday troubleshooting, reporting, and process optimization in collaboration with HR Centers of Excellence.
• Serve as an SME (Subject Matter Expert) for Workday functionality within the HR Shared Services team.
• Respond to HR inquiries, ensuring timely and accurate resolution of employee requests.
• Manage HR documentation, including offer letters, employment verifications, and visa sponsorship requests.
• Partner with Payroll, Compensation, and HR Business Partners to ensure seamless employee lifecycle processes.
• Maintain HR data integrity and generate reports to support leadership decision-making.
• Identify opportunities to enhance team efficiency and improve HR service delivery.
• Assist with HR compliance audits, ensuring adherence to labor laws and company policies.
• Partner with external immigration vendors and legal teams to ensure compliance with local and global regulations.
• Maintain accurate records of employee immigration status and proactively track expiration dates.
• Assist in developing and improving policies related to global mobility and immigration.
• Contribute to HR projects, including process automation and policy standardization.

Benefits

• Health and financial benefits.
• Commuter support.
• Employee assistance programs.
• Tuition assistance.
• Employee resource groups.
• Collaborative workspaces.
• Events throughout the year, including book clubs, external speakers, and hackathons.
• Flexibility for work-life balance.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree