HR Shared Services Coordinator

The Fresh Market • Greensboro, NC

289d

About The Position

The Fresh Market currently has an opening for a Human Resources (HR) Shared Services Coordinator based at our Store Support Center located in Greensboro, NC. Reporting to the Manager, HR Shared Services & Compliance, the role manages HR-related transactions, providing expertise on policies and processes, and ensuring efficiency and consistent experiences for team members and leaders through centralized support services. Thriving in a face-paced environment and enjoying problem solving, the HR Shared Services Coordinator maintains a high level of confidentiality and professionalism. The Fresh Market's HR Shared Services team serves as a vital connection between HR functions, technology, and the broader organization, contributing to the overall success of The Fresh Market.

Requirements

• HS Diploma. Bachelor's degree in human resources, Business Administration or a related field is preferred.
• 2+ years of experience in HR operations, shared services or related role.
• Ability to manage difficult or emotionally charged conversations while maintaining professionalism.
• Strong knowledge of HR systems and tools. (UKG, Navex or similar platforms preferred)
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Problem solving mindset with a focus on process improvement.
• Excellent communication and interpersonal abilities and customer service skills.
• Ability to manage multiple priorities in a fast-paced work environment.

Responsibilities

• Serves as the primary point of contact for team members and leaders for inquiries related to HR policies and procedures.
• Ensures timely resolution of team member inquiries, issues, and requests through effective communication channels and tracking systems.
• Maintains service-level agreements and ensures adherence to timelines while delivering exceptional guest service.
• Partners with HR business partners, Talent Acquisition, Employee Relations, and Training teams to ensure seamless service delivery.
• Identifies trends and recommends process improvements based on data insights.
• Analyzes current HR processes to identify opportunities for optimization and efficiency improvements.
• Assists in implementation, testing and maintenance of HR systems, tools and programs supported by the HR Shared Services group.
• Ensures adherence to local labor laws, regulations, and company policies.
• Builds and maintains strong relationships at all levels of the organization.

Benefits

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree