HR Shared Services Coordinator - WFH

HCA Healthcare • Nashville, TN

119d • Remote

About The Position

The Human Resources Shared Services Coordinator (HRSSC) is a member of the Human Resources Service Center (HRSC) team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSSC Tier I Representative will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions like onboarding, status change, compensation, separations, etc. The HRSSC Tier I Representative will work under direction from an HRSC Supervisor to ensure HR service delivery is consistently high-quality and partner with Compensation COE, Payroll Service Center, HR Business Partners, Managers, Employees, Sedgwick Vendor, License Manager Pro Vendor, and other HROC Service Groups. Shared Service Coordinator Reps will utilize Atlas, Trinisys, Lawson, Case Management, Kronos, Sedgwick ViaOne, License Manager Pro, and Outlook Mailboxes.

Requirements

• Bachelors Degree, required.
• Significant and direct experience in a customer service center environment may be considered in lieu of college degree requirement.
• 1 years of relevant work experience, required.
• 1+ year(s) of experience in HR Service center, preferred.

Nice To Haves

• Prior knowledge of HR concepts and terminology.
• Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity.
• Strong customer service orientation.
• Must be flexible, work well under pressure, and have the ability to readily adapt to change.

Responsibilities

• Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson system, new hire actions, payroll information, licensure and certifications.
• Facilitate license updates in Lawson on behalf of HCA's third party vendor.
• Assist managerial staff with employee actions when needed, including terminations, payroll adjustments, internal transfers, onetime payments and status changes.
• Provide FMLA and leave of absence information to a third party vendor for all HCA employees when requested.
• Facilitate ‘second-day' entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired HCA employees.
• Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc.
• Serve as a liaison between employees and payroll service center.
• Assist managers and local HR in entering and uploading disciplinary action information to employee records.
• Provide excellent customer service.
• Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Route/refer calls for advanced support and follow up as required.
• Review employees' current position within onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request.
• Perform other duties as assigned.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree