HR Shared Services Center Advisor II

Navy Federal Credit Union • Pensacola, FL

388d • $79,206 - $79,206

About The Position

The HR Shared Services Center Advisor II at Navy Federal Credit Union serves as a trusted advisor to employees by addressing HR-related inquiries and providing guidance to both internal and external customers. This role involves identifying, researching, and resolving HR issues while ensuring compliance with policies and procedures.

Requirements

• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Ability to work independently and in a team environment
• Working knowledge of various Human Resource issues, services, and systems
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Advanced customer service focus and relationship management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills

Nice To Haves

• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
• Experience in human capital management systems
• Working knowledge of Navy Federal products, services, programs, policies, and procedures

Responsibilities

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications
• Analyze and interpret a range of moderately complex issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding moderately complex SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Participate in user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause/impact of moderately complex errors/omissions
• Assist in the development and implementation of policies, procedures, programs, to improve processes and reduce errors
• Perform on-going quality control to ensure efficiency and accuracy of basic processes and procedures
• Perform research and partner with senior staff to provide recommendations for process improvements
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree