HR Shared Services Analyst, Corporate, Remote Opportunity

Huron Consulting Group • Chicago, IL

398d • $55,000 - $75,000 • Remote

About The Position

The HR Shared Services Analyst plays a crucial role in supporting the HRSS/HR Operations team by providing comprehensive HR support to employees, managers, and HR colleagues. This position focuses on delivering accurate and timely HR services, managing inquiries, and ensuring a positive employee experience throughout various HR processes.

Requirements

• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines while maintaining high attention to detail.
• Bachelor's degree preferred.
• 1-3 years of experience required.
• Demonstrated credibility and relationship-building skills with employees and HR partners at all levels.
• Proven ability to manage confidential information.
• Strong time management and organizational skills; proactive, self-motivated, and responsible.
• Ability to work independently and complete assignments within given parameters.
• Ability to work under pressure and meet deadlines with a positive attitude and high-quality customer service.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook); ServiceNow and Workday experience is a plus.

Responsibilities

• Act as a trusted resource on HR-related matters, including performance management, onboarding, HR processes, and company policies.
• Serve as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.
• Support HR processes to ensure prompt, consistent, and accurate service delivery.
• Manage a designated ticket queue, logging all requests in the case management system and resolving within SLA guidelines.
• Educate employees on self-service options, ensuring effective and efficient use of HR resources.
• Facilitate a positive onboarding experience for new hires.
• Coordinate midyear and year-end performance management activities, providing necessary support to employees and managers.
• Actively foster a positive team environment by collaborating with HR colleagues, participating in training sessions, and sharing HR insights during staff meetings.
• Review and interpret incoming HR requests, seeking clarification as needed to ensure accuracy.
• Use available resources, such as knowledge articles and quick guides, to address inquiries and support requests.
• Collaborate with HR team members and external vendors as necessary to ensure a smooth, consistent employee experience.
• Escalate inquiries only after all available resources have been explored.
• Identify the correct contacts within HR COEs for additional assistance or approval as required.
• Perform additional HR support tasks as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree