HR Shared Services Advisor - Hybrid

CC Pace Systems • Vienna, VA

6d • Hybrid

About The Position

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. This role involves identifying, researching and resolving issues/discrepancies, and reviewing and processing HR personnel transactions.

Requirements

• Advanced customer service focus and relationship management skills
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Familiarity with various Human Resource issues, services, and systems
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills

Nice To Haves

• Previous call center experience
• Exposure to human capital management systems
• Familiarity with our client's products, services, programs, policies, and procedures

Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
• Perform research for process improvements; provide information to senior staff and leadership as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed