HR Services Representative II

Staples • Framingham, MA

258d

About The Position

Staples is business to business. You're what binds us together. Our Human Resources team has one goal: create solutions and services that foster an inclusive and innovative culture. We act as strategic partners to deliver innovative learning and development opportunities, comprehensive compensation, and benefit solutions, recruiting tools and more to attract new talent and excite existing talent. We're a compassionate, hardworking, and dedicated team that knows our work makes an impact on our company every day. The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction. This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate's HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day. The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service. This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation. We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.

Requirements

• BS/BA in Business administration or equivalent work experience.
• 1+ years of experience working in a business, customer service, HR, or related environment.

Nice To Haves

• HR, Benefits or Payroll background.
• Bilingual in Spanish is a plus.
• Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization.
• Demonstrated ability to problem solve and apply critical thinking skills under pressure.
• Ability to handle difficult situations professionally and sensitively.
• Ability to work in fast paced, confidential, time-sensitive environment.

Responsibilities

• Provide extraordinary care to managers and associates to drive superior associate satisfaction.
• Handle high volume of associate inquiries through various channels (phone, email, etc.) with elite customer service.
• Support all disciplines of Human Resources including payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation.
• Manage HR Services administration processes in multiple HR Systems.
• Resolve issues within a reasonable timeframe, typically 24 business hours or less.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree