HR Services Coordinator

LKQ Corporation

161d

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Serve as the first point of contact for HR inquiries, providing Tier 1 support to employees via Workday Help, phone, and email. Responsible for resolving routine HR questions (pay, benefits, policies, onboarding, data updates), maintaining accurate case documentation, and escalating complex issues to the appropriate Tier 2 or COE partner. This role is central to delivering a positive employee experience and ensuring compliance with HR processes and regulations.

Requirements

• High School Diploma/GED.
• 1+ years of related experience required.

Nice To Haves

• Workday experience
• Associate's Degree

Responsibilities

• Review and respond to Workday Help cases and inbound HR phone calls, resolving at Tier 1 where possible or escalating appropriately.
• Provide accurate, timely, and professional responses to employee questions regarding pay, benefits, onboarding, policies, and general HR inquiries.
• Track and document all case activity and manager self service events in Workday Help, ensuring accurate routing and escalation.
• Identify recurring issues and share insights with HRIS, Payroll, and COEs to improve processes.
• Support compliance requirements including I-9, background scoring, labor law posters, and other HR-related compliance tasks.
• Assist with benefits enrollment for new hires/rehires and provide guidance on employee benefit questions.
• Provide employee data and information as requested by Legal and HR Business Partners.
• Ensure employee data integrity, confidentiality, and adherence to service-level targets for case resolution.
• Contribute to Tier 0 content (FAQs, knowledge base articles) to improve employee self-service and reduce repeat inquiries.
• Provide support in User Acceptance Testing (UAT) to ensure system accuracy and functionality for new releases and system configuration changes.
• Assume other duties as assigned.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees