HR Service Delivery Specialist

EMC Insurance Companies • Des Moines, IA

41d • $54,566 - $82,916

About The Position

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. To be considered, candidates must reside in or around the Des Moines, IA metro area Ready to make HR run smoother, smarter, and more people-focused? The HR Service Delivery Specialist plays a pivotal role in delivering efficient, compliant, and people-centered HR services. This position supports the execution of core HR functions including team member records management, benefits administration, onboarding, payroll coordination, and policy compliance. The role is designed to streamline HR operations, enhance employee experience, and support strategic workforce initiatives.

Requirements

• Bachelor’s degree in human resources, business administration, or related field, or equivalent relevant experience
• Three years of experience in HR operations or shared services
• Strong knowledge of HRIS systems (Workday preferred), payroll processes, and benefits administration preferred
• Excellent communication, organizational, and problem-solving skills
• Excellent customer service skills
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Ability to maintain high level of confidentiality

Nice To Haves

• HR certification (e.g., PHR, SHRM-CP) preferred

Responsibilities

• Serves as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution.
• Responds and resolves team member questions and concerns in a timely and accurate manner, acting as a liaison between team members and other HR departments.
• Maintains team member records and ensures data integrity across HRIS platforms.
• Supports all functional HR processing (including but not limited to payroll processing and benefits administration) in collaboration with internal teams and external vendors.
• Documents, streamlines, and automates HR policies and procedures to improve operational efficiency.
• Collaborates across HR, sharing opportunities to implement process improvements.
• Participates in the development and rollout of service delivery models and tiered support structures.

Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage
• Competitive paid time off plan and a full day of volunteer time off annually
• Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
• Professional development and growth opportunities, including tuition reimbursement
• Wellness initiatives to improve team member well-being and reduce health insurance costs
• Flexibility to dress for your day and opportunities for alternative work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level