HR Service Delivery Specialist

EMC Insurance Group Inc.•Des Moines, IA

43d

About The Position

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work. Join us, and let's improve lives together. To be considered, candidates must reside in or around the Des Moines, IA metro area Ready to make HR run smoother, smarter, and more people-focused? The HR Service Delivery Specialist plays a pivotal role in delivering efficient, compliant, and people-centered HR services. This position supports the execution of core HR functions including team member records management, benefits administration, onboarding, payroll coordination, and policy compliance. The role is designed to streamline HR operations, enhance employee experience, and support strategic workforce initiatives.

Requirements

Bachelor's degree in human resources, business administration, or related field, or equivalent relevant experience
Three years of experience in HR operations or shared services
Strong knowledge of HRIS systems (Workday preferred), payroll processes, and benefits administration preferred
Excellent communication, organizational, and problem-solving skills
Excellent customer service skills
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
Ability to maintain high level of confidentiality

Nice To Haves

HR certification (e.g., PHR, SHRM-CP) preferred
Strong knowledge of HRIS systems (Workday preferred), payroll processes, and benefits administration preferred

Responsibilities

Serves as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution.
Responds and resolves team member questions and concerns in a timely and accurate manner, acting as a liaison between team members and other HR departments.
Maintains team member records and ensures data integrity across HRIS platforms.
Supports all functional HR processing (including but not limited to payroll processing and benefits administration) in collaboration with internal teams and external vendors.
Documents, streamlines, and automates HR policies and procedures to improve operational efficiency.
Collaborates across HR, sharing opportunities to implement process improvements.
Participates in the development and rollout of service delivery models and tiered support structures.