HR Service Delivery Representative - Tier 1 (Hybrid)

North American Partners in Anesthesia • Saint Paul, MN

20d • $23 - $26 • Hybrid

About The Position

Our NAPA Direct T1 Service Desk Representatives Service Delivery Specialists deliver high quality, personalized customer service in a team-based HR Shared Services environment focusing on providing accurate handling of all incoming HR, payroll, benefits and expense related inquires. Our customers include; active and terminated employees, managers and leaders, and Center of Excellence (COE) teams for HR and Finance.

Requirements

• Associates Degree, Bachelor's Degree Preferred
• 1 Year Experience in HR Shared Service environment
• Knowledge of HR, Payroll, Benefits concepts and terminology
• Strong ability to grasp information quickly and probe effectively when required
• Effective research, problem-solving and follow-through skills
• Excellent organizational skills and the ability to prioritize requests and duties
• Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
• Demonstrate strong customer service orientation
• Ticket resolution
• Confident phone presence
• Strong attention to detail
• Ability to remain positive under pressure
• High integrity, sound judgment and discretion regarding the handling of confidential information
• Flexibility to handle changing work demands

Nice To Haves

• Workday (HCM) and ServiceNow (Case management) knowledge/experience strongly preferred

Responsibilities

• Provide outstanding customer experience in response to phone and online inquiries
• Triage all case inquiries
• Escalate more complex issues to Tier 2 or the appropriate COE as required
• Resolve inquiries by accessing information in Workday, HR SharePoint, Conga contract management system, and NAPA Direct portal
• Respond to phone or online help requests on navigating the HR Portal and other HR related systems
• Complete Verifications of employment requests, as applicable
• Partner with Payroll and other COEs, as appropriate to resolve issues
• Assist in explaining policies and providing guidance on various HR, payroll, finance, and Workday processes.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Review employee relocation expense reimbursement & coordinate payment with payroll
• Process employee referral payments in Workday
• Support employees through the Leave of Absence (LOA) process
• Lead the repayment process between NAPA and employees; producing letters, communicating payments received and coordinating with collection agency

Benefits

• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree