HR Service Delivery Developer

Global Partners LP • Waltham, MA

118d

About The Position

The HR Service Delivery Developer is a critical role as part of our HRIS team. This role will lead the design and configuration of HR Service Delivery modules such as Case and Knowledge Management, Lifecycle Events and HR Service Catalogs. For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you with the opportunities to push your career to the next level.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years experience required.
• Strong experience with Workday HCM and Workday-to-ServiceNow integration patterns (e.g., Workday Studio, EIBs, APIs).
• Deep understanding of HR lifecycle events and how they map to workflows and automation within ServiceNow.
• Proficiency in JavaScript, Glide API, and client/server-side scripting within the ServiceNow platform.
• Experience with web services (REST, SOAP) and tools like Postman for testing integrations.
• Familiarity with identity and user provisioning systems (e.g., LDAP, AD, Azure AD).
• Experience creating and maintaining Service Catalog items, knowledge articles, and dashboards.
• Working knowledge of Agile methodologies, including participating in daily standups, sprint planning, and backlog grooming.
• Strong written communication skills with demonstrated ability to produce technical and end-user documentation.

Responsibilities

• Configure and maintain HR lifecycle event orchestration, including integrations with Workday and other HR applications (e.g., onboarding, offboarding, job changes).
• Architect, build, and maintain custom applications and advanced workflows in ServiceNow using Flow Designer, scripting (JavaScript, Glide), UI Policies, Business Rules, and Catalog Items.
• Partner with Integration teams to build automated workflows and seamless handoffs between Workday and ServiceNow.
• Serve as a subject matter expert (SME) in ServiceNow HRSD, staying informed of new features and advising HR on use cases.
• Collaborate with HR Communications and Change teams to create/update HR knowledge articles and support change communication.
• Collaborate with the Agile team and Business Analyst to translate user stories into deliverables; document requirements, development plans, and system configurations.
• Proactively recommend and implement best practices for security, data integrity, and platform governance.
• Monitor platform performance, conduct root cause analysis of issues, and implement fixes in a timely manner.
• Provide support during release management cycles, including the creation of update sets, testing, and production deployment.
• Stay current on ServiceNow platform updates and industry trends, identifying opportunities to improve functionality or reduce manual effort.
• Serve as a backup for migrating update sets and configuration changes to production, ensuring alignment with ITSM deployment protocols and change management processes.

Benefits

• Competitive salaries and opportunities for growth.
• Health + Wellness - Medical, Dental, Vision and Life Insurance.
• 401k and a match component.
• Tuition reimbursement after 6 months of service.
• Paid volunteer time-off to help an organization of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees