HR Service Center Specialist

U.S. Bank • Minneapolis, MN

1d • $21 - $28 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Purpose: Provide first point of person-to-person “high touch” customer service to employees, retirees, managers, line of business HR and external clients. Scope: Offer prompt, courteous customer service regarding HR, payroll, and basic benefit inquiries and issues to over 70,000 U.S. and Canada based employees.

Requirements

• 2-year college or post-secondary course work in related field or applicable work experience.
• Availability to work 9:30 am – 6:00 pm CT to start
• Strong PC skills, preferred experience working in Workday .
• Established vocabulary of general HR terminology (recruitment, payroll, benefits)
• Strong verbal and written communication skills
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information

Nice To Haves

• Bachelor’s degree
• 3 years of Customer Service experience
• Candidate with minimum of 1-3 years of experience in administration of HR, Recruitment, Payroll or Benefits.
• Bilingual is a plus

Responsibilities

• Respond to inquiries on administrative procedures and practices via multiple channels such as phone, HR employee portal, chat or email.
• Utilize HR case management system to document and escalate as needed following the appropriate processes .
• Educate employees on HR Services and self-service tools available to them such as the HR portal and other systems as needed.
• Research and resolve inquir i es within defined service levels.
• Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate resolution or diagnose appropriate escalation .
• Accurately document inquiries and answer s provided.
• Utilize multiple online systems and data sources to perform research to ultimately resolve inquir i es .
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees