HR Service Center Specialist

OneSource Virtual • Dallas, TX

2d • Remote

About The Position

In this role you’ll be responsible for administration of HR-related queries and execution of HR transactions within the customer’s Workday tenant. You’ll receive inquiries through case management, email, and phone calls, and are the first point of help for HR support across multiple customers and countries. You’ll resolve HR requests using documented troubleshooting and process documents. HR Service Center Specialists will work with other internal groups and third parties in order to provide effective support to our Workforce Administration customers.

Requirements

• 3+ years of HR experience, with an emphasis in HR or personnel administration or HR service center operations.
• 1-3 years of customer service experience preferred.
• Understanding and working knowledge of broad HR functional areas and business processes.
• Functional knowledge and proficiency in HR Management Systems (Workday preferred).
• Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external.
• Anticipates problems (and escalates when appropriate), demonstrates strong prioritization and organization skills, analytical, detailed, and acts to complete tasks accurately and on time.
• Self-motivated, proactive and capable of working on own initiative with limited supervision
• Proven ability to perform with a high degree of accuracy and highly confidential data.
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction.
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone.

Nice To Haves

• College degree or equivalent experience.
• Prior HR service center experience
• Self-directed management of work and results
• Flexible in a changing environment
• Workday leave of absence experience a plus
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)

Responsibilities

• Serves as initial point of contact, responsible for accurate and timely resolution of customer inquiries and requests that are received via phone and email. The inquiries may be related to personal data processing, initiating HR transactions, pay and leave support, and HR policy and procedure support, etc.
• Processing Workday transactions such as data and job changes, position management, job profiles, reimbursements, pay increases and bonuses. These may include additional research and ongoing case work.
• Manages end to end HR processes, including terminations, onboarding, and leaves of absence.
• Provide Workday transactional assistance and guidance for managers and HR representatives to enable them to execute business processes.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This include assisting the caller in navigating the Workday system as well.
• Uses case management tool to accurately capture, track, and follow-up on inquiries.
• Understands scope of services, researches complex inquiries, and escalates issues to appropriate next level of support as needed.
• Preserves confidentiality of employee personal data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed