HR Service Center Representatives

Seminole Gaming • Davie, FL

4d

About The Position

Overview
Position Summary
The HR Service Representative – Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment.

Requirements

• 1–3 years of experience in HR operations, HRIS support, or shared services
• Basic understanding of HR processes and data concepts
• Experience working in a high-volume, customer-focused environment
• Strong attention to detail and commitment to confidentiality
• Core HR processes and basic HR data concepts
• Navigation and transactional use of Workday or similar HCM systems
• Case management workflows and service delivery fundamentals
• Data privacy, confidentiality, and access control principles
• Service level expectations in a shared services or HR operations environment
• Accurately process routine Workday transactions with strong attention to detail
• Troubleshoot and resolve standard inquiries using documented procedures
• Prioritize and manage a high volume of cases in a deadline-driven environment
• Communicate clearly and professionally with employees and managers
• Escalate issues appropriately while maintaining thorough documentation

Nice To Haves

• Experience using Workday or another HCM system
• Experience with case management tools

Responsibilities

• Serve as first-line support for Workday HRIS inquiries from Team Members and managers
• Monitor, triage, and resolve incoming cases using the case management system
• Perform routine data maintenance and corrections while ensuring data integrity
• Provision and deprovision user access in accordance with security standards
• Escalate complex or non-standard issues to Level 2 or leadership as appropriate
• Maintain accurate case documentation and meet service level expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed