HR Service Center Representative

Align Technology • Morrisville, PA

96d

About The Position

The HR Service Center is the initial point of contact for all employee and manager inquiries across the US and Canada. This team is responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources including staffing, benefits, training, compensation, management reporting, employee transactions, data base and systems management. The role requires a proactive approach in anticipating Human Resources-related needs and a solutions oriented mindset to resolving issues. The HR Service Center Representative is a critical role, as it is the face to the customer and will leave the first impression on the capabilities of the Human Resources organization.

Responsibilities

• Support, train, coach managers on Align processes, policies and procedures and HR tools
• Support and coach employees on HR processes and guidelines including benefits administration, leaves of absence, payroll inquiries/coordination, and employee paperwork
• Manage aspects of HR administration such as personnel data, documentation, and ensuring data is always maintained at highest level of confidentiality
• Perform administrative and recordkeeping tasks related to staffing changes, which may include resignations, terminations and extended leaves of absence
• Partner with HR Business Partners on employment relation matters, including but not limited to, Leaves of Absences and Reasonable Accommodations
• Facilitate new hire benefits orientation for US and Canada
• Assist with the administration of employee benefits, which may include collecting and submitting employee information and notice of change in status to health, dental, life, disability, and other insurance carriers or insurance brokers
• Maintain data accuracy as related to employee files and records including accurate and timely entry of all HR information into Workday HRIS system
• Responsible for managing, tracking, closing and reporting progress on employee and manager inquiries issue resolution using the HR case tracking tool, ServiceNow
• Prepare special/ad-hoc reports as necessary, analyze data, and identify trending
• Conduct or assist with record audits and mandatory reports, which may include I-9 audits, payroll audits, and other compliance reviews
• Other HR coordination and administrative duties as assigned including participation on special committees/projects as needed

What This Job Offers

• Industry: Miscellaneous Manufacturing
• Number of Employees: 5,001-10,000 employees