HR Service Center Representative I
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About The Position
Join the Cleveland Clinic team as an HR Service Center Representative I, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation, and here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Our vision is to be the best place to receive care and the best place to work in healthcare. To this end, we strive to create exceptional work experiences for our caregivers, ensuring they feel safe, valued, supported, and empowered to voice their ideas and concerns. In this role, you will serve as the first point of contact for incoming calls, emails, and requests from customers, including caregivers, managers, candidates, and dependents. Your primary responsibilities will include answering questions, resolving issues, and responding to inquiries related to broad HR processes and systems. You will maintain customer contact until requests are resolved, providing updates on the status and resolution of their inquiries. You will be expected to provide accurate, consistent, and timely responses to routine HR process, system, and policy requests, which may require limited research. Additionally, you will perform basic administrative processing and approval of transactions, data input, and verification of required documentation. Utilizing a knowledge base tool, you will provide consistent answers to customers and educate caregivers on company practices and tools, such as the HR Portal, Employee Self-Service (ESS), and Manager Self-Service (MSS), to encourage them to resolve questions independently. For complex cases requiring further interpretation, you will refer these to the appropriate Specialist or Center of Excellence (COE) for additional research or expertise. You will also manage incoming and outgoing forms and information as necessary, identifying and resolving caregiver issues while anticipating future needs by providing additional information that customers may need to successfully perform their duties.
