HR Service Center Representative I

Health Care Service Corporation • Richardson, TX

211d • $17 - $27 • Onsite

About The Position

HCSC is looking for a dynamic individual to join its HR Operations team! Under supervision, this position is responsible for providing timely and accurate service to customers (primarily active employees) by assisting in processing HR documents, i.e. benefit, salary, and status changes. Providing information on a wide range of human resources programs and services (via phone, chat, AskHR cases) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc. NOTE: This is NOT a remote role and there is a mandatory six to eight week training session where in-person attendance is required.

Requirements

• High School diploma or GED.
• 9 months customer service or administrative support experience in a corporate environment.
• 6 months experience utilizing MS Office software packages, i.e., Word, Excel, PowerPoint, Workday, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented with a desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentiality.
• Organized and detail-oriented.
• Team player in a high-paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

Nice To Haves

• Advanced experience utilizing the Workday platform.

Responsibilities

• Assist in processing HR documents such as benefit, salary, and status changes.
• Provide information on various human resources programs and services via phone, chat, and AskHR cases.
• Refer complex issues and sensitive inquiries to the appropriate area for resolution.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED