HR Service Center Representative 2 (2 Openings)

The HR Service Center Representative 2 serves as the initial point of contact for HR-related inquiries at The Ohio State University. This role involves conducting research on customer inquiries, resolving simple transactions, and escalating more complex issues to the appropriate HR teams. The representative is responsible for ensuring accurate and consistent handling of inquiries from employees, retirees, and other stakeholders, while also contributing to process improvements and knowledge base development.