HR Service Center Rep II Benefits Administrator (Full-Time) Thomas Jefferson University

Thomas Jefferson University • Philadelphia, PA

6d

About The Position

HRSC Representative II benefits administrator serves as a point of contact for basic benefit functions. Provides a high level of service and responds to employee inquiries within a timely manner to ensure a positive employee relations experience.

Requirements

• Must have 3+ years experience running benefits systems
• Must be highly organized, detail-oriented, with superior written and verbal skills
• Ability to work independently and coordinate with multiple groups
• Good judgment and excellent interpersonal and communication skills
• High level of confidence, integrity, and motivation.
• Must be able to multitask and work well under pressure.
• Must be proactive, responsive, and resourceful.
• Highly flexible and motivated individual with an ability to work independently as well as in a team setting.
• Must consistently demonstrate the highest level of professionalism and discretion.
• Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel.
• Must be receptive with high regard for customer service.
• Excellent computer skills in a Microsoft Windows environment.
• Excellent follow up and organizational skills.
• Good writing and speaking grammar.
• Must exhibit a high level of confidentiality.

Nice To Haves

• Experience with HR topics regarding benefits a plus

Responsibilities

• Runs the daily processes for benefits administration that are not limited to audits, benefits processors, reviewing records that are flagged and processing benefit events when needed.
• Reviews complex situation and works with other departments such as HRIT and Benefits for resolution.
• Reviews and adjusts if needed arrears balances.
• Handles benefits payroll issues when reported during the payroll process.
• Reviews and process Medical Evidence of Insurability approvals
• Reviews and corrects vendor files
• Audits and rectifies dual coverages.
• Attends and advises in benefits meetings including Open Enrollment
• Responds to HR benefit tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed.
• Contact employees where benefits escalations are needed
• Interact with other HRSC customer service representatives when needed using the HRSC Teams chat.
• Communicates with the HRSC Manager for assistance with high level issues and general guidance.
• Flexible to deal with issues that arise outside of normal business hours.
• Performs special projects and other duties as assigned.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees