HR Service Center Associate II | HR Services & Operations

Pinnacle West Capital • Phoenix, AZ

338d • Hybrid

About The Position

Are you passionate about delivering exceptional support and ensuring smooth HR operations? Join our team as an HR Service Center Associate II, where you'll play a pivotal role in supporting employees, leaders, retirees, and dependents while ensuring the accuracy and efficiency of HR processes.

Requirements

• High school graduate/GED.
• Four (4) years of related Human Resource (HR), payroll, systems, customer service or administrative experience.
• Knowledge of HR practices; benefit programs such as plan documents, HIPAA, and ERISA; office practices and procedures required.
• Experience using PC and computer applications, including excel, query/reporting functions.
• Ability to organize, perform basic analysis and report data.
• Good math, written and oral communication and customer service skills.
• Ability to properly manage confidential and/or sensitive data.
• Ability to work effectively in a team environment.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.
• Experience working with major HR Systems is helpful; PeopleSoft experience preferred.

Nice To Haves

• Familiarity with HR policies, programs, and benefits administration.
• Strong commitment to delivering exceptional service, with excellent communication and problem-solving skills.
• Demonstrated ability to process and manage high volumes of data with accuracy and confidentiality.
• Proficiency in HR systems and tools, with the ability to learn new technologies quickly.
• A collaborative mindset and willingness to support team objectives in a fast-paced environment.
• Proficient in Microsoft Office, specifically Microsoft Excel, Vlookup, Data Analyzing (trends), Pivot Tables, Macros, Microsoft Word, Microsoft Teams, PowerPoint, Adobe.

Responsibilities

• Act as the first point of contact via phone and email for inquiries related to HR policies, benefits, payroll, and other employee services, providing timely and accurate information.
• Perform daily administrative tasks for various HR programs and benefits, ensuring data integrity and adherence to established timelines.
• Address and resolve issues related to HR and benefits programs, escalating complex matters to subject matter experts as needed.
• Maintain accurate records and ensure transactions comply with company policies, procedures, and regulatory requirements.
• Identify opportunities to streamline HR processes and enhance the employee experience.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees