HR Self-Service Knowledge Manager

Pure Storage • Lehi, UT

86d • $79,000 - $119,000

About The Position

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As the HR Self-Service Knowledge Manager, you'll transform how employees access HR information by driving the success of knowledge and self-service content across platforms like ServiceNow (PERC), Workday, and Simpplr. You'll own the end-to-end content experience, from governance and quality control to future-proofing digital delivery, creating an efficient, scalable, and globally consistent self-service experience. This hands-on role combines strategic thinking with practical execution. You'll work directly with digital tools to craft and refine content that's accurate, clear, and accessible, while bringing curiosity and creativity to solve complex knowledge challenges. Your work will ensure employees can find the answers they need quickly and easily, reducing friction in their HR experience. This is an opportunity to shape the future of HR self-service technology while collaborating with subject matter experts, IT teams, and HR Centers of Excellence to deliver content that is both relevant and future-ready.

Requirements

• 5+ years of experience managing HR knowledge bases with strong understanding of HR Operations and Global Shared Services.
• Hands-on experience with HR ticketing and knowledge platforms (e.g., ServiceNow).
• Proven ability to write and edit HR content (policies, procedures, knowledge articles) that is clear, concise, and employee-friendly.
• Experience maintaining and improving knowledge databases and employee guidance materials (e.g., playbooks, wikis, policies).
• Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear, employee-friendly guidance.
• Basic HTML and web markup knowledge for content formatting and platform management.
• Skilled in analyzing data and applying insights to improve content effectiveness.
• Knowledge of accessibility best practices and web-based content management principles.
• Strong collaboration and influencing skills to work effectively across teams and functions.
• Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and non-technical audiences.
• Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
• Experience working with global HR teams, ensuring content is culturally inclusive and regionally relevant.

Nice To Haves

• Experience with user experience (UX) principles to design intuitive, accessible self-service content and improve overall employee experience.
• Familiarity with emerging practices for knowledge personalization, predictive search, and AI-assisted content creation.
• Experience designing or managing taxonomies, metadata, or content tagging strategies to improve retrieval and navigation.
• Exposure to reporting or analytics tools (e.g., Performance Analytics, Power BI, Tableau).

Responsibilities

• Oversee governance and performance of HR knowledge to maximize accuracy, usability, and continuous improvement.
• Experience with HR ticketing and knowledge platforms (e.g., ServiceNow).
• Proven ability to write and edit HR content (policies, procedures, knowledge articles) that is clear, concise, and employee-friendly.
• Experience maintaining and improving knowledge databases and employee guidance materials (e.g., playbooks, wikis, policies).
• Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear, employee-friendly guidance.
• Basic HTML and web markup knowledge for content formatting and platform management.
• Skilled in analyzing data and applying insights to improve content effectiveness.
• Knowledge of accessibility best practices and web-based content management principles.
• Strong collaboration and influencing skills to work effectively across teams and functions.
• Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and non-technical audiences.
• Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
• Experience working with global HR teams, ensuring content is culturally inclusive and regionally relevant.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing