HR Representative I

Love's Travel Stops & Country Stores•Oklahoma City, OK

7d•Onsite

About The Position

The Human Resources Assistant plays a pivotal role in providing administrative support to the corporate Human Resources Department and contributes to the smooth functioning of daily HR operations. This position involves a wide range of responsibilities, from front-desk management and employee onboarding to document management and special project assistance. The HR Assistant serves as the primary receptionist at the office building front desk and ensures a welcoming environment for employees and visitors while maintaining high standards of customer service and discretion.

Requirements

HS Diploma or equivalent is required.
Prior experience in an administrative support, front desk receptionist, customer service, admin assistant role, or receptionist role is beneficial.
Discretion & Confidentiality: Ability to handle sensitive information with discretion and confidentiality.
Technical Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with HR systems is a plus.
Customer Service Orientation: Exceptional customer service skills, with a friendly and approachable demeanor.
Attention to Detail: Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
Team Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with others and provide support across functions.
Multitasking Ability: Demonstrated ability to handle multiple tasks, prioritize effectively, and adapt to changing work demands.
Requires prolonged sitting: the HR Assistant acts as the building’s front desk receptionist.
This is an entry level position.

Nice To Haves

Associates degree is preferred.
This is an entry level position, however, Human Resources (HR) administrative experience, HR coursework, or HR certification are preferred.
Having a Notary Public certification is a plus.

Responsibilities

Serve as the primary point of contact by answering incoming calls and emails, ensuring prompt and professional communication.
Greet, welcome, and direct visitors, announcing them appropriately, and manage the issuance and logging of visitor/vendor badges.
Provide employees with badges (new, replacement, or temporary) and manage badge inventory.
Act as the front desk receptionist and ensure a welcoming environment for employees and visitors.
Assist with the onboarding process for new employees by collecting and processing documents for the I-9 verification, issuing employee badges, and coordinating workspace setup.
Provide new employees with a welcoming experience by guiding them through HR processes and ensuring a smooth transition into the company.
Answer and respond to calls from the Corporate HR Hotline, fielding inquiries and directing calls as needed.
Monitor and manage the Corporate HR inbox, responding to requests and routing inquiries appropriately.
Retrieve, upload, and maintain employee documents for various HR processes, ensuring compliance with company policies and confidentiality standards.
Ensure accurate and timely reporting, data entry, and updates to HR systems for employee files, onboarding activities, and other HR-related tasks.
Manage mail by receiving and distributing letters, packages, and other correspondence.
Provide backup support to HR team members, ensuring continuity of service during absences.
Assist with special projects, such as HR events, audits, and system updates, as directed by the HR Manager or team.
Cross-train to support various HR functions within the team, including field HR operations, ensuring broad coverage and adaptability.
Provide ancillary support to HR Business Partners by addressing ad-hoc requests, including file management, reporting, and other tasks as assigned.
Maintain and update written Standard Operating Procedures (SOPs) for all assigned responsibilities.