HR (PXT) Emerging Talent Program Manager

Customers Bank•Malvern, PA

48d

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

Requirements

5-7 years of leading campus recruiting or an early career program (preferably financial services or in a regulated industry).
Experience in building and managing scalable programs related to early career development.
Excellent organizational, communication skills and strong attention to detail.
Project management experience and an understanding of stakeholder expectations and delivery.
Customer-service orientation with ability to manage inquiries professionally.
Analytical mindset and comfort with reporting, data handling and confidentiality.
General knowledge and experience with using AI tools.
Working knowledge of HRIS platforms (e.g., Workday).
Ability to work with other Customers Bank's applications.

Nice To Haves

HR Operations and/or talent management experience a plus.

Responsibilities

Build a Competitive Internship Program & Early Career Initiatives through campus recruiting and industry benchmarking.
Design and launch a scalable, full-cycle intern program in coordination with key leadership stakeholders. Manage program coordination end to end.
Cultivate strategic partnerships with universities and community organizations to support early career talent acquisition.
Develop branding strategies to promote the company as an employer of choice on campus.
Research key information and develop a project plan with timelines, deliverables and stakeholder engagement.
Initiate the development of a junior career development program for employee growth and engagement aligned with industry standards. Inclusive of building out a rotation program for new graduates.
Create structured learning experiences, mentorship opportunities, and performance evaluation mechanisms.
Oversee the full lifecycle of early career participants, including recruitment, onboarding, rotation scheduling, training coordination, and exit/retention strategies.
Track and report on key metrics such as intern conversion rates, program satisfaction, and retention.
Design and implement an onboarding program, specific to the intern and early career programs that integrates new hires effectively into the organization's culture, systems, and teams.
Collaborate with HR, IT, and hiring managers to ensure all onboarding elements (e.g., orientation sessions, tech setup, training materials) are cohesive and streamlined.
Guide hiring managers and team members through the program's onboarding and offboarding to ensure a seamless experience. Manage all intern and early career program job postings and third-party vendor documentation.
Leverage AI and other tools to create efficiencies for onboarding and offboarding logistics.
Create enhanced reporting related to Onboarding & Offboarding metrics.
Collect and analyze feedback from program participants, managers, and stakeholders to identify opportunities for improvement.
Stay current with industry trends and benchmark against peer companies to continuously enhance program effectiveness.