HR Production Support

Corebridge Financial • Houston, TX

3d • $95,000 - $105,000 • Hybrid

About The Position

Key Technical SME support role across the HR IT ecosystem, supporting the HR IT Production Lead. This role will support the day-to-day IT operations for the HR ecosystem, enabling issue resolution and proactive monitoring of the HR applications. This role will also partner closely with our Accenture managed service team in delivery of the same.

Requirements

• Minimum of 5 years’ experience in a similar role with strong technical understanding of HR information systems, related processes and services solutions.
• Basic understanding of data structures, reporting tools, and system administration.
• Ability to work in a dynamic, constantly evolving and often-times ambiguous environment.
• Strong attention to detail with demonstrated problem solving and analytics skills.
• Proactive team player, self-learner, collaborative mindset.
• Excellent communication and willingness to learn.
• Bachelor’s degree in information systems, Human Resources, Business, or related field (or equivalent experience)
• Understanding of data privacy, audit and compliance

Nice To Haves

• Experience in Workday and Cornerstone would be preferable.

Responsibilities

• System Support Provide day-to-day production support across the HR application ecosystem partnering closely with our Accenture managed services team and production support lead on all related support items.
• Proactively monitor production system integrations and escalate technical problems as needed.
• Project Assistance Support the HR Production Support team on the HRIT projects related to production support, such as application upgrades, open enrollment and year-end activities.
• Support HR Strategic Initiatives, Projects, and Transformation activities during the transition from application development to production.
• Data Management Help ensure data accuracy and consistency across HR platforms - Support data entry, audits, and reporting tasks - Assist with imports/exports of employee data for HR processes
• Relationship/Stakeholder Management Build and maintain constructive working relationships with Business Units, IT teams, Managed Service partner, audit and support services.
• Process Improvement Collaborate with HR Production Team members to help solution business requirements Support adoption of technologies and best practices to improve and streamline operations.
• Support both the production support lead and managed service team on key initiatives in the areas of employee experience, quality, cost, and service through continuous improvement; ensure consistency, compliance and standardization.
• Risk & Controls Ensure compliance with all corporate and regulatory requirements from a risk and control perspective, including adherence to cybersecurity protocols.
• Support timely completion of all audit requests

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees