HR (PRO) Shared Services analyst, Partner Contact Center (Remote)

Starbucks • Seattle, WA

425d • $48,610 - $82,493 • Remote

About The Position

The PRO Shared Services Analyst at Starbucks serves as the primary contact for partners regarding inquiries related to human resource policies, benefits, and pay. This role is crucial in maintaining and enhancing initiatives that support Starbucks' culture and work environment, ensuring a positive partner experience through effective communication and problem-solving in a fast-paced contact center setting.

Requirements

• Experience working in customer service or a call center environment.
• Experience researching, analyzing, and problem-solving in a fast-paced environment.
• Experience coaching or leading others.
• Case management experience.
• Human resources experience or education.
• Bachelor's degree preferred.

Nice To Haves

• Experience in continuous improvement initiatives.

Responsibilities

• Answer a high volume of complex inbound calls while delivering quality service.
• Apply critical thinking and active listening skills to diagnose callers' needs.
• Communicate policies and processes in response to partner inquiries.
• Utilize multiple systems to research and troubleshoot issues.
• Act as an escalation point of contact for critical partner resource concerns.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree