HR (PRO) Shared Services Analyst bi-lingual FRENCH, Partner Contact Center (US Remote)

Starbucks • Seattle, WA

254d • Remote

About The Position

Now Brewing - HR (PRO) Shared Services Analyst - bi-lingual FRENCH, Partner Contact Center! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This job contributes to Starbucks success by acting as the primary contact for partners regarding inquiries including but not limited to human resource policies and practices, benefits and pay. Maintains and enhances initiatives that support Starbucks culture and a great work environment. Models and acts in accordance with Starbucks mission and values. As an HR (PRO) shared services analyst -bi-lingual French, Partner Contact Center you will Answers a high volume of complex inbound calls in a fast-paced environment, while delivering quality service and creating a positive partner experience in both English and French languages.

Requirements

• Experience working in customer service and or a call center environment.
• Experience researching, analyzing and problem solving in a fast-paced environment.
• Experience coaching or leading others.
• Case management experience.
• Continuous improvement experience.
• Human resources experience or education.
• Bachelor's degree preferred.
• Strong verbal and written communication skills in English and French languages.

Responsibilities

• Answers a high volume of complex inbound calls in a fast-paced environment.
• Delivers quality service and creates a positive partner experience in both English and French languages.
• Applies critical thinking and active listening skills to effectively diagnose callers needs.
• Documents key details in the case management tool.
• Communicates policies and processes and provides information in response to partner inquiries.
• Utilizes multiple systems to research, troubleshoot and provide issue resolution.
• Acts as an escalation point of contact to resolve critical and complex partner resource concerns.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays and two personal days per year.
• Participation in a 401(k)-retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree