ADP is hiring a HR/Payroll Specialist II. This is a hybrid position working 3 days in the office and 2 days at home. POSITION SUMMARY: Provides high quality customer service to approximately 50,000 globally dispersed ADP Associates, Managers and Field HR Support via phone and web to case resolution. The Client Facing Support teams are responsible for providing HR, Benefit - Payroll policy and process support as well as assistance with the utilization of the Time - Labor Management system, Talent Management System, Compensation Systems, HRIS and ADP's internal Intranet site. Additional support is provided with, but not limited to, notice of banking changes/direct deposit, and W2 requests. Specialists are accountable for adherence to standardized scripts, call center schedules, metrics and case resolution protocol. Works effectively as a team member to ensure that all department deadlines are met and all responses to clients are in compliance with ADP Corporate HR, Payroll and Business Unit policies, procedures and State - Federal Regulations. Develops strong business relationships with other Services areas, such as: Payroll Operations, Strategic Staffing, HR Employment Practices, HR Programs, HR Processing, HR Project Services and Corporate Systems to provide high level of service that appears seamless to the client. Must maintain the highest level of security, confidentiality and accuracy due to the data accessed and possibility of financial risk or impact to ADP's reputation. Must be flexible to work a rotating shift between the hours of 8:00 AM and 8:00 PM.